Been playing and paying for over a year and all I get is disrespect

I received no tickets in 150m download banner and spent time and money for over a year leading up to this and all I get is "theres a bug in the game" "sorry for the inconvenience" are u kidding me. So thats it you guys mess up and I pay for it? Despicable no respect for their customers

Shawni bear about DRAGON BALL Z DOKKAN BATTLE, v3.0.1