Dosent work in other countries

I had the game since it came out and ive gotten to a point where i cant stop playing it,but in the summer of 2017 my parents sent me to Mexico and while i was there the game wouldnt let me play, it would always get stuck at the 269 percentage of the download screen,with all this new stuff coming out including the new DBS Characters and the new SSJ4 Gogeta, please fix this i hope i wont have to uninstall the game and lose att the characters i have and my dragon stones.

Luis Aguilar Ramos about DRAGON BALL Z DOKKAN BATTLE, v3.3.1